Frequently Asked Questions

Q: Do you work with my insurance company?

Yes, we work with all major insurance companies and most smaller companies, too.

Q: My insurance company recommends a handful of auto body shops but I’d rather have DuPage fix my vehicle. Do I have a choice?

Absolutely! Who you chose as a repair shop is 100% your choice. You are not bound to the companies they suggest whatsoever and we work with all major insurance companies.

Q: Are all your work and parts guaranteed?

Yes. All of our work and parts are guaranteed outside of normal wear and tear. Please contact us directly for a full warranty description.

Q: How long will my repairs take?

This is difficult to estimate but it will of course depend on the nature of the repair. While speed is a priority, our first consideration is quality so an exact estimate of the time it will take will vary.

Q: Do you offer rental car service?

Yes. We partner with Enterprise and Hertz who will pick you up from our location.

Q: Do you offer any type of afterhours towing?

Yes. Call (630) 627-4466 for 24/7 towing to our shop. The tow truck driver will collect keys and your basic information so one of our staff members can get in contact with you as soon as our shop re-opens.